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Returns, Exchanges and Refund Policy

Returns, Exchanges and Refund Policy

We are sorry that you didn’t love your item but despite our best intentions, sometimes it might happen.

That’s why we wanted to make this part easy. 

1. Please email evvecollective@gmail.com and let us know four things:

A) Which item you would like to return

B) Why its being returned (eg too small, too large, etc)

C) Whether you would like an exchange, credit note or refund (see details below).

D) The email address used when placing the order. Don’t stress about the receipt as we only need this email to find your order.

2. The customer will need to pay for return shipping but we will help you out as much as we can. See details below!

3. Let us know if you would like a/an:

EXCHANGE
If your item is being exchanged, EvvE COLLECTIVE will pay for the shipping to send out the exchanged item. Yes we want you to love your purchase! (Please note this is for the first exchange only.)
CREDIT NOTE
If you wish to exchange for a credit note to use at a later date, we will gift you with 110% credit of the original item purchased (excludes postage and hamper boxes). For example if the item you return to us retailed at $100 then you will have $110 credit to spend online or in store on your next order with us. This is for online purchases only. In store purchases will be credited the original retail value.
REFUND
Full refund for the item returned and we will gift with free postage on your next order with us! Refunds will be processed using the original method of payment. You will need to contact us at evvecollective@gmail.com to receive your unique code for free postage before you submit your next order otherwise a shipping refund will be issued afterwards.

4. We would really appreciate it if this could happen within 7 days of receiving your item. Thanks so much!

5. Please remember like any store we need the item to be returned in its new, original condition with tags attached in the original packaging.

6. To save on packaging, please feel free to turn the bag it arrived in, inside out. If you have lost the original post packaging that’s fine, you’ll just need to purchase your own. Australia Post has prepaid satchels to help you out. Just ask at your local counter.

7. Label the outside with:

EvvE COLLECTIVE Return
PO Box 17
CONDOBOLIN 
NSW 2877

8. SUPER IMPORTANT: PLEASE TAKE A PHOTO OF THE TRACKING NUMBER ON YOUR RECEIPT AND SEND IT TO: 

evvecollective@gmail.com or 0427 098 931

All parcels sent with Australia Post come with tracking details on the receipt. By doing this you are covered if something happens on your item’s return journey to EvvE COLLECTIVE.

9. If you item was part of a gift hamper, please keep the box and return items in the satchel to save on postage.

10. If the item you are returning is breakable, please rewrap it in the hex wrap it arrived in to protect it on its journey back to us.

11. Once your return has arrived, we will process your return!

DAMAGED OR FAULTY ITEMS

If you receive a damaged or faulty item we are so sorry for the inconvenience! Now let’s fix that problem.

1. Please email evvecollective@gmail.com and let us know four things:

A) The item being returned

B) What the damage or fault is

C) Whether you would like an exchange, credit note or refund (as outlined previously).

D) The email address used when placing the order. Don’t stress about the receipt as we only need this email address.

2. We will refund the cost of the postage back to us so please take a photo of your receipt when lodging it with Australia Post and send it to: evvecollective@gmail.com

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