Returns, Exchanges and Refund Policy
Returns, Exchanges and Refund Policy
We are sorry that you didn’t love your item but despite our best intentions, sometimes it might happen.
That’s why we wanted to make this part easy.
1. Please email evvecollective@gmail.com and let us know four things:
A) Which item you would like to return
B) Why it’s being returned (eg too small, too large, etc)
C) Whether you would like an exchange, store credit or refund (see details below).
D) The email address used when placing the order. Don’t stress about the receipt as we only need this email to find your order.
2. The customer will need to pay for return shipping but we will help you out as much as we can. See details below!
3. Let us know if you would like a/an:
4. We would really appreciate it if this could happen within 7 days of receiving your item. Thanks so much!
5. Please remember like any store we need the item to be returned in its new, original condition with tags attached in the original packaging.
6. To save on packaging, please feel free to turn the bag it arrived in, inside out. If you have lost the original post packaging that’s fine, you’ll just need to purchase your own. Australia Post has prepaid satchels to help you out. Just ask at your local counter.
7. Label the outside with:
8. SUPER IMPORTANT: PLEASE TAKE A PHOTO OF THE TRACKING NUMBER ON YOUR RECEIPT AND SEND IT TO:
evvecollective@gmail.com or 0427 098 931
All parcels sent with Australia Post come with tracking details on the receipt. By doing this you are covered if something happens on your item’s return journey to EvvE COLLECTIVE.
9. If the item you are returning is breakable, please rewrap it in the hex wrap it arrived in to protect it on its journey back to us.
10. Once your return has arrived, we will process your return!
DAMAGED OR FAULTY ITEMS
If you receive a damaged or faulty item we are so sorry for the inconvenience! Now let’s fix that problem.
1. Please email evvecollective@gmail.com and let us know four things:
A) The item being returned
B) What the damage or fault is
C) Whether you would like an exchange, store credit or refund (as outlined previously).
D) The email address used when placing the order. Don’t stress about the receipt as we only need this email address.
2. We will refund the cost of the postage back to us so please take a photo of your receipt when lodging it with Australia Post and send it to: evvecollective@gmail.com